Listen & engage with your customers on 20+ channels including WhatsApp, social, email, calls, Amazon, website, app, etc.
Automate using 3000+ workflows, collaborate with teams, gather extensive analytics & get a 360 degree view with our unified solutions.
Combine AI chatbots with human-driven live chat across Website, App & WhatsApp.
Capture leads, faciliate transactions, send notifications & resolve customer queries in real-time with easy-to-build workflows & advanced routing mechanisms.
Trigger feedback surveys across the customer journey (NPS, CSAT, CES) via Email, SMS, WhatsApp, Kiosk, etc.
Identify the key moments of delight & discontent of your customers & apply smart rules to convert these insights into meaningful actionables.
Powerful customer engagement hub; Unified 360° profile of customers
Create micro-segments based on customer behavior to maximize marketing ROI
Create CXO views and arm yourself with actionable insights
Setup a command centre with powerful visualizations & real-time trends unlocking the potential of cross-functional data from customer service, sales, marketing, feedback, etc.
Gather transformative insights & take data-driven decisions from any screen, anywhere!
"Wow !! 200 plus third party platforms. All in one dashboard is just amazing."
"ORM is extremely important because of it’s impact and OneDirect effectively manages it for us."
"OneDirect made real-time dialogue with consumers possible."
"It is inconceivable how much more we can do with OneDirect."
"OneDirect provided us a single dashboard to interact with all our customers."
"OneDirect has made the management of our people much more effective."
"Now the resolution of passenger grievance is incredibly fast. Thanks to OneDirect."
"With OneDirect we can spend our time having more meaningful conversations with our customers."
"One dashboard that rules them all."
"OneDirect helps our team to look at data as information and make quick decisions."