Our Products

Connect with your customers across all touchpoints

Track, filter & bucket actionable conversations across all channels (Facebook, Twitter, Email, Google play etc.)
Advanced ticketing system with auto assignment, SLAs, canned responses and a lot more...


Extract business changing insights from social conversations

Track your social presence and benchmark your brand with peers
Capture online trends and get virality alerts


See yourself through your customers' eyes

Hardwire the customer into every decision
Run CSAT/NPS surveys, get insights from your customers
Capture Feedback; Analyze Performance; Take Action


Turn data into insights

Powerful customer engagement hub; Unified 360° profile of customers
Create micro-segments based on customer behavior to maximize marketing ROI
Create CXO views and arm yourself with actionable insights


Our team, your advantage

Our team of analyst, CX auditors, Consultant and Trainers at your service to level up your Customer Experience
Data-driven insights that impact the bottom line


Upcoming Activities

Quest 2017

India’s largest customer experience management summit organized by OneDirect.
300+ CEOs, CMOs, CSOs and veterans in customer experience management from 100+ leading
brands across India and UAE engaged in our quest for excellent customer experience.

Hear from our customers

Trusted by market leaders across industries

See What OneDirect Can Do For You