OneDirect, customer experience management platform organized Quest 2016

Aircel Case Study: Turning a customer service challenge into an opportunity

Olx Case Study: Creating an award-winning customer service brand

Micromax Case Study: Alleviating Customer Anxiety

MTS India achieves industry best first-response time on social using OneDirect

5 Best Practices for Customer Service on Social Media

Tool Review: OneDirect

Three practical ramifications of overlap of marketing and customer service

7 Must-have Social CRM Capabilities

Seven blunders brand managers make

“Improving Customer Experience”

Why customer service sucks in India?

Importance of Integrating Online Conversations with Internal CRM

How will CEM/CRM Evolve with Technology in India over the Next Few Years?

7 trends that will change customer experience in India

Keynote discussion: Customer Experience Management globally

Panel discussion: How will Customer Experience Management evolve with technology

"How will mobile change Customer Experience Management?" - Ankur Singla

Panel discussion: Overlap of Marketing, PR, and Customer Service in the digital age

Taming the social media beast: Customer Service on Twitter