"OneDirect has improved our satisfaction index by 80%."see the story
"OneDirect reduced resolution time by 60%."see the story
"With OneDirect, our turnaround time has decreased by 340%." see the story
"Other firms called us to ask, how we did this transformation. Well, we used OneDirect." see the story
"It’s good. Solid ROI."
"We hope our competitors don’t find OneDirect."
"OneDirect has made our life easy."
"OneDirect is our trusted partner in customer experience management."
"Manage customer experience !! Well, we have OneDirect."
"OneDirect helps our team to look at data as information and make quick decisions."
"With OneDirect, we can sit back and relax as far as customer experience is concerned."
"OneDirect gives us the information we need on consistent basis."
"OneDirect’s response time through twitter is just amazing."
"We needed a tool to take our CX to a new level and OneDirect has done that for us."
"OneDirect has transformed our focus on customer experience."
"Using OneDirect, we have been able to increase our brand value."
"OneDirect provided us a single dashboard to interact with all our customers."
"OneDirect has been a fantastic enabler to our customer experience management."
"ORM is extremely important because of it’s impact and OneDirect effectively manages it for us."
"OneDirect has taken our ORM to the next level."
"Now the resolution of passenger grievance is incredibly fast. Thanks to OneDirect."
"We love the reports OneDirect generates for us."
"This is groundbreaking stuff."
"With OneDirect we can spend our time having more meaningful conversations with our customers."
"We transformed our ORM with OneDirect."
"It enables our executive team to look at data as information and make quick, winning decisions about our departments each day."
"Before OneDirect, our world was chaos."
"OneDirect streamlined our operations."
"OneDirect is our secret weapon to manage all online conversations with our customers."
"OneDirect has helped us to improve our TAT."
"Wow !! 200 plus third party platforms. All in one dashboard is just amazing."
"OneDirect’s social command center has enabled us to engage in real-time online conversations."
"OneDirect changed the way we look at ORM."
"It is inconceivable how much more we can do with OneDirect."
"It is inconceivable how much more we can do with OneDirect."
"OneDirect helps us understand what people are talking about OYO as a brand."
"Our team relies heavily on OneDirect and we love it."
"OneDirect is easy to use and has everything we need."
"OneDirect’s inbuilt reporting system has helped us identify loopholes."
"OneDirect has decreased manual workload of our agents by 30%."
"OneDirect Feedback Cloud helped us to hardwire the customer into every decision."
"It’s not just data, it’s the closed-loop feedback system that we love OneDirect."
"We rely on OneDirect to engage with our customers online."
"It has made the management of our people much more effective."
"OneDirect made real-time dialogue with consumers possible."
"One dashboard that rules them all."
"Optimizing the customer experience plays a critical role and OneDirect does that for us."
Ankur Warikoo, CEO and Founder, Nearbuy (formerly Groupon)
"We have implemented SAP previously, Oracle as well, but I doubt that anyone has come close to the solution that OneDirect has provided, their understanding of customer segments is unparalleled."
-Alok Kumar, CSO, Aircel
"OneDirect helps us take the customer from a public media to a private wall garden, while making sure that we do not miss on any customer feedback. We have been happy customers for more than three years now."
-Dhiraj Chaddha, Head, Marketing, VOLTAS
“We have completed four business cycles with OneDirect. It has certainly helped us open up this avenue where we can have a real-time dialogue with consumers. The experience has been pleasant. We have had learnings and we will certainly evolve, utilizing those learnings.”
Ankit Tandon, VP Operations, OYO Rooms
"OneDirect helps us understand what people are talking about OYO as a brand, it helps us not to miss anything that the customers are expressing out there, we then take this information and process it to improve our product and service."
