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OneDirect Service Cloud

A truly unified inbox integrated with robust workflows

Listen & engage with your customers on 20+ channels including social, email, calls, Amazon, Flipkart, Google Reviews, website, app, etc.
Automate using 3000+ workflows, collaborate with teams, gather extensive analytics & get a 360 degree view with our unified solutions.

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Email
Customer service helpdesk with all smart automations and analytics
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Social
Respond to and engage with customers across social channels from one single dashboard
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Self Serve
Web/In-App self service portal, knowledge base and community forum
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Cloud Telephony
Enterprise class telephony to manage your customer communication over calls and SMS's.
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Indic Crawler
Crawl 3rd party forums and ticket all actionable mentions
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New

API Integrations
Integration capabilities with all major CRMs like Salesforce, MS Dynamics & more
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OneDirect Messaging Cloud

Be where your customers are

Channels - Live chat & Chatbot for your Website, App (Android & iOS), WhatsApp, Messenger and more.
Three tiered architecture to seamlessly transfer conversations from an AI chatbot to a live chat agent

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New

WhatsApp for Enterprises
Deploy BOTs, Build mini CRMs, Send notifications and resolve customer queries in real-time.
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ChatBot
Leverage our AI/ML engine to build your own bots and deploy them on your Website, Mobile App & WhatsApp.
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Live Chat
Smart agent routing mechanism based on the BOT workflow, customer profile & agent skillset
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OneDirect Feedback Cloud

Hardwire customers in every business decision

Capture Feedback: Hear your customers’ feedback from every channel
Analyze Performance: Transform data into insights, in real time and prioritize what matters most
Take Actions: Make insights actionable for everyone across your company from the C-suite to the frontline

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CSAT/NPS
Create, send, and analyze CSAT/NPS surveys across all channels (web, In-app, email, In-store, SMS, IVR)
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Insights
Advance analytics on feedback data to get powerful actionable insights
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New

Action Management
Track, analyse and iterate on feedback based business decisions
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OneDirect Command Center

A revolutionary data communication platform

Extract business, consumer and social data from multiple sources
Transform it into real time visualisations on any screen, anywhere.
Drive actionable insights and take data driven decisions

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Social Listening
Bring structure and meaning to the voices of billions of people, so you can make decisions that truly fit with consumer and buyer needs.
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Insights
Overlay data from multiple sources to get business transforming insights
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Cross-functional
Drive smarter decisions and action by pulling live summary data from sales, operations and marketing
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OneDirect Services

Take your customer experience to the next level

Our team of analyst, CX auditors, consultant and trainers at your service to level up your Customer Experience
Our deep understanding of customer journey and knowledge of industry benchmarks helps us in giving you the best solution
Data-driven insights that impact the bottom line

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CX Analytics
Deep Dive into customer feedback, social and support data to get actionable insights
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CX Training & Audits
Build and sustain world class CX process by maintaining consistency and compliance
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CX Consulting
Master the digital imperative with data driven CXM consulting
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